On-hold voiceover or on-hold advertising can improve customer service, getting your message and information across, assist in directing calls to the right place and improve how people see your brand or business.
On-hold voiceover is a useful tool to add to your telephone system, as it can save you and the caller time. On-hold voicemail can guide the caller to the right department of the business that can assist their enquires or even purchases.
On-hold voiceover can also educate the caller and potentially inspire them to purchase something they didn’t even know you offered. For example, when the caller is on hold, and the on-hold voice over begins, it can advertise new services or products that you offer. In this short time the caller is on the phone they now know more information about your business than the average customer just by simply being on-hold.