eBooks

Welcome to our eBook section where you will find educational resources for a range of topics including:

  • Choosing a new telephone provider
  • The right time to move to cloud telecoms
  • Digital transformation
  • CRM integration
  • Call analytics
  • And more

How to choose a new telephone provider

  • Consider important features
  • Use our requirement builder for the perfect communication solution

CRM integration for telecommunications

  • Discover the features and benefits
  • Which platforms support CRM integration

Digital transformation

  • What is the digital transformation 
  • The types of technology available and how they can help your business

When is the right time to move to the cloud

  • Common concerns about moving to the cloud addressed
  • When is the right time for your business

Call analytics

  • 6 practical uses of call analytics and how they can benefit your business
  • The tools available to track key business data

Is your phone system GDPR compliant?

  • What is GDPR and how does this affect your phone system
  • How does Ericsson-LG make sure your business is compliant?

Call recording

  • 5 key benefits
  • The legalities of call recording

Complete guide to cloud-based phone systems

  • What exactly is the cloud and how does it work?
  • Common myths debunked