Date published 24/07/2017 Written by Rachel @ DataKom 

7 reasons to invest in a new phone system

Effective communication is important to any successful business. In a world of mobile phones, email and social media some may question if a phone system is still essential.

But technology is always evolving – a new phone system can offer advanced features, multi lines, VOIP, and provide a business with efficient tools such as call management, voicemail to email and call conferencing.

There are endless advantages so we have listed the top 7 reasons to invest in a new phone system.

Improved communication with VOIP

Nearly all new business phone systems use VOIP which run over an internet connection.  Call quality is often better thanks to high quality equipment and HD voice as standard across our Ericsson LG handset range - VoIP traffic is also prioritised and there’s no interference.

With a VoIP connection, calls can be received from portable devices such as a laptop or mobile phone by linking up all equipment and in office computer applications. Perfect for remote working and businesses with multiple offices - resulting in efficient unified communications.

Sometimes, existing systems can be upgraded, for example a landline can be integrated with VoIP resulting in minimal disruption to your business and clients. This can potentially save the cost of replacing all handsets.

Call Management

Call management software integrates with your telephone system. Users can view real-time and historical call data, see the status of other extensions and securely record all telephone calls. Research suggests UK companies lose out on £90 million a year due to missed calls with nearly 85% not returning an answered call. icall suite can display detailed missed call data ensuring contact can be made with potential customers.

Call reports give further insight into:

  • peak times
  • call traffic
  • waiting times
  • customer engagement
  • staff performance
  • fraud detection

Remote and home working

With a new phone system you can take your extension with you, whether you are working from home or are in a different country. For example any employee working remotely can still make and receive calls and check voicemail, as they would if they were in the office.  

Integration with other sites

Traditional telephone systems deliver connectivity but they aren’t flexible – voicemails can’t be retrieved on all handsets and unnecessary equipment per site is needed. For a business with multi-sites, our engineers are able to design a solution to connect all of their sites allowing for site-to-site calls, centralised voicemail, user continuity and one easy to manage telephone system.

Geographic presence

Your business could have multiple telephone numbers with different area codes - great if your business wants to target other areas. You may be based in Bridgend but you want to target companies in Cardiff for example  Customers are more likely to do business with a reputable company in their area.

Scalability

The requirements of a small business can change if experiencing phenomenal growth. Many modern hybrid or cloud-based systems are flexible, offering easy scalability and are cost effective in the long run. A new user can simply be added through the user portal – we can even install the additional handset.

Feature rich

A telephone system can do a lot more than just phone calls - from call reporting and mobile twinning to auto-attendant and professional music on hold you can ensure you are setting the right impression from the first point of contact.

Your business can choose the features required – these include:

  • voicemail to email,
  • on demand call recording,
  • hot desking,
  • CRM integration,
  • smartphone and desktop app integration,
  • IP attendant,
  • call fraud monitoring,
  • unlimited users plus many more.

Futureproof your business

In a world of evolving technology, it is important to protect your investment with a system that can adopt future technology. Much like a television, newer versions offer better quality, features and are energy efficient. A new phone system can be self-managed, offering the flexibility to access features yourself – such as add flex keys, hunt groups and new users – great for a growing business. Updates and maintenance to the system are automatic so you’ll always have the latest technology available to maximise your business communication needs. Your phone system will keep evolving at the same pace as technology does and your company will always be up-to-date.