Date published 15/02/2017 Written by Rachel @ DataKom
DataKom extend support desk opening times
DataKom is pleased to announce extended hours of service. The support desk is now contactable 45 minutes earlier, opening from 8.15am to 5.30pm, Monday to Friday. This ensures customers can speak to technical support as soon as possible in the event of a fault.
For the past six months, the technical team have been trialling an earlier start, opening the support desk from 8.15am.
DataKom is now open during the following hours:
- Monday to Friday: 8.15am – 5.30pm
- Saturday: 9.00am – 5.30pm
- Sunday: Closed
Customers have the ability to log a phone line or broadband fault at any time by using the support portal or emailing firstname.lastname@example.org. This service is free of charge for those who uphold level 4 service care on their phone lines.
Technical Director, Craig Jones:
“The change is an important step in making ourselves more accessible to our clients and providing additional support. Customers can expect an even quicker response time and enquiry resolution”.