Date published 12/12/2017  Written by Rachel @ DataKom

DataKom welcomes 2 new team members

After continued growth in 2017, DataKom has expanded the team, welcoming two new members: Claire Brown and Stephen Davies.

Claire joins from an administrative background, responsible for providing high-quality customer service, finance related tasks and logistic duties within her roles.

Claire is the latest asset to join the sales team, taking on an administrative role and working closely with the team in the following areas:

  • Supporting business account managers – allowing for regular contact with customers
  • Customer care support – meaning increased availability
  • Arranging appointments – booking the most suitable times to suit business needs
  • Following up customer enquires – ensuring quick response times

Stephen is an experienced web developer and over the last 10 years, has been developing web-based applications. Stephen will be focusing on developing the in-house systems, to simplify administrative processes. He will also be developing web-based applications to further enhance customer experience and achieve the DataKom objective - to become the leading innovative telecom company in Wales.

Stephen will be working alongside marketing in the following areas:

  • Handling our content management system
  • Making improvements to the customer portal
  • Building exciting new tools
  • Website changes

Managing Director, Jay comments:

“I’d like to personally welcome Claire and Stephen to the DataKom team and look forward to both bringing improvements to the business. Claire will be customer focused whilst Stephen will be making changes to our content management system in order to streamline day to day operations and enhance our customers experience.”

“We pride ourselves on quick response times and great customer service.  The roles were created to bring improvements to daily processes and help us continue providing excellent service.”

Congratulations to Claire and Stephen - welcome to the DataKom family.