Date published 30/08/2018

UC Today – the rise of cloud communications

UC Today discuss how important the cloud has become for business communications, the benefits of adoption and staying ahead of the competition.

UC Today article

In the past, if you wanted to upgrade your communication strategy, you needed to commit yourself to a potentially huge investment. Changing a phone system meant buying a range of new equipment and desk phones for your company, not to mention paying the experts to set everything up.

The rise of Cloud Communications has eliminated that problem for good. Prompting a significant rise in spending for public Cloud deployments. The natural versatility and scalability of the Cloud mean that companies of all shapes and sizes can simply tap into the communication features they need, adjusting the size and complexity of their strategy within moments. Today, if you want to implement a new voice recording system into your call centre, adapt your strategy to include Artificial Intelligence, or even embrace a brand-new telephony solution, it can take hours – instead of weeks.

Multi-tenancy platforms lead the way for small to medium businesses

The growth of software solutions on the Cloud has also lead to a rise in popularity for multi-tenancy platforms – particularly in small businesses. Multi-tenancy solutions mean that a single software instance can be applied throughout multiple tenants or users. Multi-tenancy is incredibly economical for growing companies because maintenance and software development costs are shared.

The price, simplicity, and features of a multi-tenanted platform mean that SMBs don’t have to worry as much about security concerns, and the provider only needs to make updates once, for all tenants to get the same features. For instance, a SaaS, or Software-as-a-Service vendor could run one instance of an application on a database and give web access to multiple different customers. All the while, each tenant keeps their data isolated, and invisible to other tenants.

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