Call reporting and analytics
Monitor and review call activity with iCall Suite
With a DataKom KloudPBX phone system’s reporting, you can:
- View performance in real-time
- Analyse call traffic and identify peak times
- Customised dashboard
- Easily export data and create targeted reports
What is iCall Suite?
iCall Suite is a call reporting system, which all our Kloud PBX phone systems use. The dashboard offers you greater insights and control of your communication platform than you’ve never experienced.
The application uses real-time and historical data so you can view the performance of communications of your business on one simple dashboard. Quickly analyse the whole company, department and individual user activity.
From call reporting, call management, and inbound/outbound call viability, iCall Suite will transport your business to new levels and allow you to oversee what is happening... in real time.
Benefits of call reporting
Provide better customer service
With careful observations come actions that can lead to better customer service and satisfaction to improve future call usage
Improve call handling
Monitor call performance and identify peak times to optimise staff levels during these periods
Understand call traffic
Display the information that matters on wallboards to enable executive staff to quickly understand overall system usage and caller experience.
Staff performance reviews
Managers can evaluate team performance and balance workloads based on call volume and call wait times.
- Customised graphical dashboards let you quickly analyse the call traffic, activities and patterns.
- Evaluate call traffic on separate direct dial phone numbers
- Flexible configuration options enable you to create targeted reports.
- Saved report preferences make it easy to run frequently used reports on a regular basis.
- Easily export report data for closer analysis