iCall Suite: Reporting & Call Recording from iPECs
iCall Suite- Dial, Connect, Report & Record
Productivity through intelligence via iCall Suite, part of the UCS catalogue of applications that can transform your business communications system.
Utilising system functionality and data to offer your business greater insight and control of your communications platform.
From call reporting, call recording, (including compliant call recording for legal and doctors’ offices and other sensitive environments) call centre management, and inbound/outbound call viability, iCall Suite will transport your business to new levels and allow you to oversee what is happening in real time.
Real-time Dashboard Report
iCall is designed to integrate into the iPECS platform using data collected to provide you with greater insight and control of your communications platform and the results it displays.
Five modules cover:
- Call Reporting- log and analyse your communications, customise and schedule your call reports and analysis. Real-time dashboard and wallboard showing hourly call information, missed calls and more.
- Call Recording- calls are recorded for training and compliance purposes. Simple retrieval, playback.
- Contact Centre Management- real-time contact centre reporting and demand modelling. Manage SLA's and monitor performance.
- Outbound Dialing- progressive and predictive dialling to increase productivity.
Learn More About What iCall Suite Can Do For Your Business. Get in touch today!