Computer Telephone Integration/CTI

Successfully integrating your office applications such as accounting, customer relations management, (CRM) and sales databases with your telephone system will allow your business to provide much-improved customer service.

Most phone systems recognise a standard 'TAPI’ interface which allows CTI software applications to connect your PC to your telephone system. Caller detail screen popups on your PC is a useful tool to add, as are click-to-call and general configuration settings.

DataKom has been successfully providing solutions to businesses looking to integrate their back office systems with their telephone systems to add efficiency - improve time management - and realise cost-savings.

Contact us today to see how we can help your business to request a quote.

 

 

Phone-LiNK Desktop Call Control

Phone LiNK is a powerful, unified communications software suite that allows users to communicate and collaborate with other users across the telephone system. Integrated telephony from your desktop - delivering call control and full integration into your CRM, ERP and specialist applications such as Microsoft Outlook and more. The main features of Phone LiNK include: On Screen Dialing, Preview Windows, Address Book, Call History, Messaging, Email, Group Transfer and integration to a wide range of CRM's and databases.

How can CTI help your business?

Reduce Costs by:

  • Calling more customers and selling more items in a given period of time.
  • Capturing the telephone number of the incoming call you can easily call back any abandoned calls
  • Redialing outbound calls that were unanswered or received a busy signal
  • You can minimise the time spent gathering information and therefore shorten the length of the call, saving costs and increasing employee productivity

 Increase Revenue through:

  • Shortening the average duration of calls
  • Maximising the number of talk minutes per hour, thereby reducing the required number of staff
  • Reducing telephone line requirements as talk time is decreased
  • If you have thought about integrating your communications systems but do not really know where to start - you should call us to learn more.

 

 Request a Call Back Download Phone Link Brochure

 

 

Phone LiNK Standard Integrations

  • ACT!
  • Connectwise
  • eGroupware
  • Goldmine
  • Google Contacts
  • IBM Notes
  • LDAP
  • Maximiser
  • Microsoft Access
  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV
  • Microsoft Outlook
  • NewSuite
  • ODBC
  • Sage 50 Accounts
  • Sage CRM
  • Salesforce
  • SalesLogix
  • Sugar CRM
  • SupeOffice CRM
  • vTiger
  • Xing
  • Zoho CRM

 

How can we help?

Get Started Here Use our Quick Quote Tool below to help us find the best solution for your business. Once we have received your enquiry one of our telecom consultants will contact you within 2 working hours.

Which service are you looking for?

Telephone Line
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Mobile Phone
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Phone

Telephone Lines

What type of phone lines does your business currently have?

Traditional Phone
Telephone Line
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Telephone Lines

How many lines do you currently have?

Phone
Two Phones
Three Phones
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Five Phones

Telephone Lines

Are you looking for a new phone system?

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Business Broadband

How many Employees in your business?

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Business Broadband

How reliant is your business on internet access?

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Business Broadband

Rate your businesses daily internet usage? (Include any hosted services as internet usage)?

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Business Broadband

Do you require a dedicated non-contended broadband connection?

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Business Broadband

Do you currently have a phone system or plan on installing one in the future?

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Mobile

How many mobiles do you require?

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Five Mobiles

Mobile

Are you interested in integrating your mobile phones with your office systems?

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Mobile

Do you have a specific network that you prefer?

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EE
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O2
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Cloud Solutions

How can cloud solutions help your business?

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Wi-Fi

How will your business utilise Wi-Fi connectivity?

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Wi-Fi

How many users at any one point in time do you see being connected to your business Wi-Fi?

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Wi-Fi

Do you have specific requirements for your Wi-Fi connectivity?

Telephone Systems

How many phones do you require?

Telephone Systems

How many lines do you require?

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Two Phones
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Five Phones

Telephone Systems

Do you have more then one office or remote worker?

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Telephone Systems

Which additional features would you like?

Contact Details

Please provide your contact details below and one of our telecom consultants will contact you with a personalised quotation within 24 hours.

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