Computer Telephone Integration/CTI
Successfully integrating your office applications such as accounting, customer relations management, (CRM) and sales databases with your telephone system will allow your business to provide much-improved customer service.
Most phone systems recognise a standard 'TAPI’ interface which allows CTI software applications to connect your PC to your telephone system. Caller detail screen popups on your PC is a useful tool to add, as are click-to-call and general configuration settings.
DataKom has been successfully providing solutions to businesses looking to integrate their back office systems with their telephone systems to add efficiency - improve time management - and realise cost-savings.
Phone-LiNK Desktop Call Control
Phone LiNK is a powerful, unified communications software suite that allows users to communicate and collaborate with other users across the telephone system. Integrated telephony from your desktop - delivering call control and full integration into your CRM, ERP and specialist applications such as Microsoft Outlook and more. The main features of Phone LiNK include: On Screen Dialing, Preview Windows, Address Book, Call History, Messaging, Email, Group Transfer and integration to a wide range of CRM's and databases.
How can CTI help your business?
Reduce Costs by:
- Calling more customers and selling more items in a given period of time.
- Capturing the telephone number of the incoming call you can easily call back any abandoned calls
- Redialing outbound calls that were unanswered or received a busy signal
- You can minimise the time spent gathering information and therefore shorten the length of the call, saving costs and increasing employee productivity
Increase Revenue through:
- Shortening the average duration of calls
- Maximising the number of talk minutes per hour, thereby reducing the required number of staff
- Reducing telephone line requirements as talk time is decreased
- If you have thought about integrating your communications systems but do not really know where to start - you should call us to learn more.
Phone LiNK Standard Integrations
- Google Contacts
- IBM Notes
- Microsoft Access
- Microsoft Dynamics CRM
- Microsoft Dynamics NAV
- Microsoft Outlook
- Sage 50 Accounts
- Sage CRM
- Sugar CRM
- SupeOffice CRM
- Zoho CRM