Computer Telephone Integration

Successfully integrating your office applications such as accounting, customer relations management, (CRM) and sales databases with your telephone system will allow your business to provide much-improved customer service.

Most phone systems allow CTI software applications to connect your PC to your telephone system. Caller detail screen popups on your PC is a useful tool to add, as are click-to-call and general configuration settings.

DataKom has been successfully providing solutions to businesses looking to integrate their back office systems with their telephone systems to add efficiency - improve time management - and realise cost-savings.

Contact us today to see how we can help your business 

Phone-LiNK Desktop Call Control

Phone LiNK is a powerful, unified communications software suite that allows users to communicate and collaborate with other users across the telephone system. Integrated telephony from your desktop - delivering call control and full integration into your CRM, ERP and specialist applications such as Microsoft Outlook and more. The main features of Phone LiNK include: On Screen Dialing, Preview Windows, Address Book, Call History, Messaging, Email, Group Transfer and integration to a wide range of CRM's and databases.

How can CTI help your business?

Reduce Costs by:

  • Calling more customers and selling more items in a given period of time.
  • Capturing the telephone number of the incoming call you can easily call back any abandoned calls
  • Redialing outbound calls that were unanswered or received a busy signal
  • You can minimise the time spent gathering information and therefore shorten the length of the call, saving costs and increasing employee productivity

 Increase Revenue through:

  • Shortening the average duration of calls
  • Maximising the number of talk minutes per hour, thereby reducing the required number of staff
  • Reducing telephone line requirements as talk time is decreased
  • If you have thought about integrating your communications systems but do not really know where to start - you should call us to learn more.


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Phone LiNK Standard Integrations

  • ACT!
  • Connectwise
  • eGroupware
  • Goldmine
  • Google Contacts
  • IBM Notes
  • LDAP
  • Maximiser
  • Microsoft Access
  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV
  • Microsoft Outlook
  • NewSuite
  • ODBC
  • Sage 50 Accounts
  • Sage CRM
  • Salesforce
  • SalesLogix
  • Sugar CRM
  • SupeOffice CRM
  • vTiger
  • Xing
  • Zoho CRM