Unified Communications

Work smarter with Unified Communications (UC)

Unified communications allows you to:

  • Integrate phone, SMS, Outlook, CRM into a single system
  • Have better control of call data and activity
  • Collaborate better and be more efficient

 

What is Unified Communications?

Unified Communications is the concept of all your telecom products working together.  For example, the calls you make getting pushed to your CRM, better information on customers, and taking calls on your mobile while out of the office.  Rather than having multiple systems working against each other, you can increase efficiency through UC.

Examples and features of Unified Communications:

Instant messaging, SMS. and note

- Easily send and receive messages

- Leave notes when offline

- Invite users easily through ‘drag & drop’

Audio and video

- Call popups showing caller info

- Quick audio or call conferencing with ‘drag & drop’

- Video calls from UC desktop

Call control and integrated presence

- Show caller availability

- Manage calls from the desktop handset

- Call control with ‘drag & drop’

Visual voicemail

- Easily retrieve voicemails

- Available on desktop and mobile application

Microsoft Outlook synchronisation

- Synchronize Microsoft Outlook contacts for easy dialling

- Precise scheduling

Collaboration

- Whiteboard application allows sharing drawings and text between users

- Share files in real-time to other users

The business telephone systems which offer you unified communications

 

Cloud-based telephone system (KloudPBX)

Find out more

Medium to large telephone system (UCP IP)

Find out more

Small business telephone system (eMG80 Hybrid)

Find out more

Let's chat. We'll call you
Security question - What is 3+1 ?

T. 01656 33 44 55
E. hello@datakom.co.uk