Charles Perrett Property Ltd is an award-winning letting, sales and property management agency based in the centre of Swansea. It is a national, reputable and knowledgeable company which provides services to all aspects of the property industry.
- Communication is key to the business. Sales and lettings are dealt with daily, relationships with existing customers need to be maintained, and new business acquired.
- The field-based staff, estate agents and support and maintenance teams needed to be in constant contact with one another to receive call-outs and updates.
- They also required 24/7 support, and a back-up option in the event of any service disruption.
- Charles Perrett Property wanted to remove the need for a full-time receptionist, while implementing an automated call routing facility. The company also needed to view the status of calls, in order for all calls to be handled and returned in a timely manner.
- The final challenge was that the existing analogue lines were unable to support the hours of call management.
All sites connected using one phone system.
Upgraded to a super-fast internet connection.
Automated attendant handles incoming calls and out of hours call forwarding.
Mobile integration with phone system. Field-based staff can stay connected to the office when out on the road.
Award-winning call management tool. Delivers call reports which give insight the number of answered and missed calls and much more.
Allocated additional phone numbers with different area codes for a bigger company presence.
Local manager oversees the companies account and conducts monthly reviews.
The DataKom team is always on hand for any queries.