CASE STUDY – COVE RECRUITMENT
CLOUD PHONE SYSTEM SUPPORTS MOBILE WORKING
Cove Recruitment deliver a wide range of recruitment solutions for various industries across the UK. As a new business, it was important to have effective communication between their employees and clients.
- Cove recruitment had no telephone system in place for their business. It was important that the new solution could utilise a broadband connection already in place and the ability to support mobile working.
- Communication is key to the business. Enquires are dealt with daily, relationships with clients need to be maintained, and new business acquired – therefore the new solution must be fit for purpose.
- To work more efficiently, a central telephone system was essential, as well as providing desk handsets and connecting additional business devices. This would support unified communications, enable streamlined interactions and lower overall costs.
- The recruitment specialists also required reliable support and assurance that its telecom services were being properly maintained.
With key features such as DND and call forwarding.
Ability to manually make changes to the system by using the simple web portal.
Shown how to use the KloudPBX portal with complimentary webinars providing additional support.
Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.
Local manager oversees the companies account and conducts monthly reviews.