CASE STUDY – CRANE AND LIFTING

PHONE SYSTEM UPGRADE TO THE CLOUD

About

Crane and Lifting Services Ltd provides crane hire, crane installation, and 24-hour breakdown services across South Wales and the South West. With over 70 years’ experience combined and a highly skilled engineering team, it has built an excellent reputation. The business prides itself on delivering great customer service and fast response callout times.

Business challenge

  • The head office telephone system had become outdated, and no longer met business requirements – largely due to limitations in the available features.
  • The company operates three businesses from the main office, so additional telephone numbers were an essential requirement.
  • As a company which conducts business from telephone orders and delivers a 24-hour callout service, it needed effective communication for internal calls, call transfers, voicemail management and out of hours service.
  • Finally, the business required a more professional presence—so it required separate phone numbers and music on hold messages for the three individual businesses.

Ket solutions

KLOUDPBX PHONE SYSTEM

Feature-rich, cloud-based phone system with the latest technology.

broadband

FIBRE BROADBAND

Utilised the existing fibre broadband connection.

SELF-MANAGEMENT

Ability to manually make changes to the system by using the simple web portal.

ongoing-support

ONGOING SUPPORT

The DataKom team is always on hand for any queries.

voicemail-to-email

VOICEMAIL TO EMAIL

Voicemails are converted to an mp4 file and received as an attachment to a chosen email.

mobile twinning

MOBILE TWINNING

Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.

geo-phone-number

GEOGRAPHIC PHONE NUMBER

Allocated additional phone numbers with different area codes for a bigger company presence.

TRAINING PROVIDED

Shown how to use the KloudPBX portal with weekly webinars providing additional support.