CASE STUDY – DISCOUNT PRAM CENTRE
MULTIPLE SITE INTEGRATION WITH THE CLOUD
About
Discount Pram Centre offers popular products at discounted prices and trading from 3 stores based in Merthyr Tydfil, Cardiff and Newport. With 20 years of experience, it has built an excellent reputation as a leading pram retailer and delivering excellent customer service.
Business challenge
- The three sites had limited communication with no phone system in place.
- The business wasn’t reaching full potential – customer enquiries were dealt with via email and by phone. With one office phone on each site, there was limited availability and customers would hear the engaged tone if the line was busy. Research suggests most callers hang up after an average hold time of 1 minute 55 seconds and 34% of callers who hang up won’t call back, leading to lost business.
- The company required a unified phone system to connect all locations, with beneficial features such as transferring calls between sites.
Key solutions
KLOUDPBX PHONE SYSTEM
Cloud-based phone system with the latest technology.
SELF-MANAGEMENT
Ability to manually make changes to the system by using the simple web portal.
CALL RECORDING
Included as standard with KloudPBX.
MULTIPLE SITE INTEGRATION
All sites connected with one phone system. It is now simple to transfer calls.
LEVEL 4 SERVICE CARE
Highest level of care ensures any faults are managed within a 6-hour period on each requested phone line.
ONE SUPPLIER
Combined lines, calls and broadband under one supplier and one bill.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
ONGOING SUPPORT
The DataKom team is always on hand for any queries.