CASE STUDY – KINGS MONKTON SCHOOL

CENTRAL PHONE SYSTEM WITH REMOTE ACCESS

About

An independent school located in Cardiff pride themselves on further developing their staff and pupils whilst providing an exceptional learning environment.

DataKom kings monkton

Business challenge

  • The school telephone system had become outdated, and no longer met professional requirements – largely due to limitations in the available features. 
  • The establishment recognised issues with older technology, particularly when handling incoming calls. The current setup consisted of just one phone and answer system in place. As a result, an increasing amount of time was dedicated to managing voicemail messages and passing onto the appropriate contact. To improve efficiency, staff required dedicated extensions and voicemails. 
  • To further enhance communication with parents, remote access was essential to update the phone system with announcements such as an emergency closure.
  • Finally, the school required modern, future-proof communications to improve daily operations with the much-needed assurance that its telecom services were being properly maintained.
DataKom case study

Key solutions

CENTRAL PHONE SYSTEM

All handsets connected with one phone system.

self-management

SELF-MANAGEMENT

Remote access to manually make changes to the system by using the simple web portal, such as announcing events, closures and important information.

new handsets

CORDLESS HANDSETS

Can be contacted from a long range distance such as the school yard.

auto attendant

AUTO ATTENDANT

Automated attendant handles incoming calls and out of hours call forwarding.

voicemail

DEDICATED VOICEMAILS

Personal extension phone numbers with dedicated voicemail. Staff can now access their own messages from any handset.

call routing

INTERNAL CALL TRANSFERS

Calls can be transferred to any handset.

account-manager

ACCOUNT MANAGER

Local manager oversees the companies account and conducts monthly reviews.

ongoing-support

ONGOING SUPPORT

The DataKom team is always on hand for any queries.