CASE STUDY – KITCHENS BY EMMA REED

INSTALLATION OF KLOUD ALLOWS SMALL BUSINESS TO GROW

About

Kitchens by Emma Reed is one of the largest independent showrooms in South Wales, with over 30 years in business – with the showroom is based in the Swansea Enterprise Park.They have designed and installed 1000’s of kitchens that are all each unique to make any kitchen space looks its very best!
Kitchens by Emma Reed

Business challenge

  • The previous system that the company was using was too basic, which over time the business outgrew the solution and was seeking to upgrade.

  • With very little features on the old system, Kitchens by Emma Reed was unable to benefit from features that DataKom offer such as on-hold and call recording.

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Key solutions

KLOUDPBX PHONE SYSTEM

Cloud-based phone system with the latest technology.

mobile twinning

MOBILE TWINNING

Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.

call-recording

CALL RECORDING

Call recording on all handsets to comply with company guidelines.

new handsets

NEW HANDSET

With key features such as caller display and call forwarding.

voicemail-to-email

VOICEMAIL TO EMAIL

Voicemails are converted to an mp4 file and received as an attachment to a chosen email.

account-manager

ACCOUNT MANAGER

Local manager oversees the companies account and conducts monthly reviews.

TRAINING PROVIDED

Training provided on how to use the user web portal and marketing features available.

ongoing-support

ONGOING SUPPORT

The DataKom team is always on hand for any queries.