How DataKom Can Help Business Retail Communications
Telephone Systems for Retailers, Shopfronts & Retail Chains
Whether you are a single shop, branch, chain of shops or a retail shopping centre, the importance of business telephone systems cannot be understated.
DataKom can help to get you better connected. Linking your store with suppliers - and more importantly - your customers, our specially tailored retail telephone systems will allow your business to keep operations away from the shop floor.
Excellent communication services are essential for organising any modern retail business. Not only does a telephone system add a more professional feel to your business but it also helps your store to keep up with the competition. Improved telecom and broadband services maximise productivity and minimise unnecessary expense. Our team of telecom experts will tailor your telephone system to your store’s precise needs: reducing costs, improving call handling and supporting interaction with your customers.
DataKom is a leading telecom company based in Bridgend, South Wales. Our expert team of engineers and account managers are ready to fulfil your telecom needs.
If you are a business in the retail sector and are looking into reviewing your telephone system, call us today on 01656 33 44 55 to talk to a member of our team. Alternatively, you can request a quote.
Reporting & Analysis
Understanding your customers and business they bring is vital to any retailer's success. iPECS telephone systems provide customised call reporting & analysis that give you the ability to review your incoming calls and then analyse the duration of those calls. It also allows on-demand call recording for training and feedback purposes. One-click call return will allow you to review and return any missed calls.
Utilising the latest tools and features allows your office to stay better connected by using Instant Messaging, SMS and Integrated Presence. Easily manage incoming and outgoing calls from your PC, laptop or mobile phone. Integrated presence will allow you to view colleagues availability to receive calls and transfer calls wherever they are.
Your Communications Systems can grow as your business grows. Whether you are are a single shopfront or have multiple sites, a new telephone system will easily allow you to add additional locations or extensions when needed. Make and receive calls across multiple sites without additional call charges. An iPECS telephone system from DataKom will deliver affordable expandability when you need it.
Easily connect to the central phone system over personal smartphones with a simple UC mobile client application when you are away or working from home. You will also be able to access additional features such as instant messaging, integrated presence or access the company's CRM from your mobile phone.
How a New Phone System Can Benefit Your Retail Business
At DataKom we partner with Ericsson-LG, bringing you a sophisticated telephone system that offers many in-built features to change the way you operate:
- Call Routing- provides added flexibility for incoming calls to be routed to specific department or voicemail box, improved response times and less waiting for calls to be answered.
- Voicemail to Email- allows for ease of communication by sending a copy of voicemail directly to an specified inbox.
- Easy Set-up- intuitive interface allows for new users to quickly access and utilise phone system & applications.
- Mobile Extensions- allows for access to phone system via personal smartphone, make site-to-site calls and stay in touch with colleagues without expensive call charges to you.
- Outlook Integration- integration with Microsoft Outlook for your contacts, customers and suppliers, conveniently joined-up with your telephone system.
- Chat/Instant Messaging- chat to colleagues, answer simple questions and exchange information.
- Call Control- control you calls from the convenience of your desktop or mobile client.
- Easy Call Return- iCall Suite allows you to see any missed calls and return them in one click.
What Our Customers Say
“Firstly, our account manager was very knowledgeable and provided us with a complete solution for our business telecoms. He was always available and guided us through the entire process of moving our lines and installing our new phone system, as well as provided training on how to get the most out of our new systems features. I was surprised with the lack of any 'hick-ups' with the switch over & installation.'
Crusher Spares Ltd – Calum Garwood
Award Winning Telecoms Company
There is no need to simply take our word for it, DataKom has been winning awards for our achievements since 2013.