CASE STUDY – SJ FULLER AUTOBODIES

FAST BROADBAND STREAMLINES DAILY OPERATIONS

About

SJ Fuller required a secure and reliable internet connection, allowing its repair specialist technicians to perform vehicle diagnostic and update works. Workers regularly need access to the internet to order vehicle parts or view PDF manuals.The company also acknowledged customers in reception can be waiting a long time depending on the duration of their repair – Guest WiFi can improve their customer experience.Finally, the business recognised that by providing Guest WiFi, they will comply with UK legislation and be prepared for General Data Protection Regulation (GDPR). The regulation is intended to strengthen and unify data protection for all customers.

 

 

DataKom case study

Business challenge

  • SJ Fuller required a secure and reliable internet connection, allowing its repair specialist technicians to perform vehicle diagnostic and update works. Workers regularly need access to the internet to order vehicle parts or view pdf manuals, for example.
  • The company also acknowledged customers in reception can be waiting a long time depending on the duration of their repair. Guest WiFi can improve their customer experience.
  • Finally, the business recognised that by providing guest WiFi, they will comply with UK legislation and be prepared for General Data Protection Regulation (GDPR) when it is introduced in May 2018. This new regulation is intended to strengthen and unify data protection for all customers.

Key solutions

wifi-signal

DATAKOM GUEST WIFI

Complete access to the internet in all areas of the venue for visitors.

FAST CONNECTION

The technicians are now able to access online product documents quickly – streamlining activities and reducing tie spent on vehicle repairs.

SELF-MANAGEMENT

Ability to manually make changes to settings by using the simple web portal.

self-browsing

SECURE BROWSING

Adheres to data protection regulations.

registration

BRANDED REGISTRATION PAGE

The venue is now able to capture registration data such as email addresses.

voicemail-to-email

TAILORED PROMOTIONS

Personalised offers to encourage repeat business and customer loyalty.

TRAINING PROVIDED

Training provided on how to use the user web portal and marketing features available.

ongoing-support

ONGOING SUPPORT

The DataKom team is always on hand for any queries.