Improve Your Telecommunication Services
DataKom has Expert Solutions for Transportation Services, Taxi Cab Companies & Car Hire Agencies
DataKom has Expert Solutions for Transportation Services, Taxicab Companies & Car Hire Agencies. A missed call to a transport company or taxi firm means lost opportunities and sales. A robust telephone system is paramount to your businesses success. Upgrading your current communication system and taking advantage of the latest technologies will give your business the latest tools that can add efficiency, save time as well as let you offer your customers the best customer experience - and improve your bottom line.
DataKom is a leading telecom company based in Bridgend, South Wales. Our expert team of engineers and account managers are ready to support your telecom needs. If you are a business in the transportation sector and are looking into reviewing your telephone systems, call us today on 01656 33 44 55 to talk to a member of our team. Alternatively, you can request a quote.
With auto-attendant functionality you can route your calls so that they are connected quicker - you can also receive multiple calls at a time so that no one is left holding the line. Out of hours, calls can be easily transferred, alleviating the need for 24-hour staffing. Instantly view the availability of associates before transferring calls.
Reporting & Intelligence
UCS from iPecs allows you to be able to understand your business communications with insightful reporting options. You will be able to review your call volumes, discover call trends and record conversations. You can also identify unanswered calls - giving you to the opportunity to reclaim potential missed business.
Easily connect to the central phone system with personal smartphones using a simple UC mobile client application. You can also access useful features such as instant messaging, and integrated presence allows you to access the company CRM from your mobile. This allows colleagues to stay better connected no matter where they are located.
Reliable & Resilient
Reliability is the cornerstone of any business communication system. iPECS phone systems are built to offer complete flexibility matched with modular architecture which allows your system to grow and adapt alongside your other corporate needs.
How a New Phone System Can Help Your Business
Key Features to benefit your business:
- Auto Attendant- helps manage call traffic, quickly direct calls to their destination with lower wait times for customer satisfaction.
- iCall Reporting- more efficiently manage call traffic, missed calls and gain greater insight to peak call times for optiomised staffing solutions.
- Mobile Workers- easily keep remote workers, drivers and satellite offices connected with the user of personal mobile devices such as smart phones, laptops and PC's
- CRM Integration- the ability to join your phone system with your businesses CRM as well as access via the phone system to make calls, update customer records will save time and provide excellent customer support.
- Call Transfer, Out of Hours- if your customers need 24/7 access to your services, the ability for your phone system to effectively receive and route calls no matter the time of day can greatly reduce costs as well as eliminate missed opportunities for business.
What Our Customers Say
“Firstly I would like to say I am very happy with the level of customer service we have received. Everyone from billing & admin to tech support have always helped me with any questions that I've had. I would also like to praise Daniel for his help in our transfer process to DataKom, he made it simple and worry-free, keeping me up to date throughout the entire process. If you are looking for a solid, resilient telephone system with bespoke features to help your business, DataKom will find the perfect solution for you.”
Thomas of Rhondda – Ian Thomas
Award Winning Telecoms Company
There is no need to simply take our word for it, DataKom has been winning awards for our achievements since 2013.