CASE STUDY – TREETOP ADVENTURE GOLF

SATISFY CUSTOMER DEMAND FOR GUEST WIFI

About

Treetop Adventure Golf is located in St Davids car park, Cardiff City Centre and is named as Wales only indoor mini golf venue. The venue offers an Ancient Explorer and Tropical Trail 18-hole courses along with a jungle theme food and bar area.

telecoms case study

Business challenge

  • Treetop Adventure Golf wanted to improve their customer experience – especially now WiFi is changing the way consumers interact with retailers. This comes as many businesses are increasingly adopting guest WiFi to satisfy their customers’ expectations. According to a recent survey, if a store offers free WiFi almost 70% would visit again, stay longer and visit more often.
  • Further research shows, 38% use WiFi when they shop to update social media. Posting pictures of prospective purchases and activities has become a Facebook trend. The ability to login via social media was therefore, an important consideration to the venue to raise their brand awareness.
  • Finally, Treetop Adventure Golf recognised that by providing guest WiFi, they must comply with UK legislation and be prepared for GDPR (General Data Protection Regulation) when it is introduced in May 2018. This new regulation is intended to strengthen and unify data protection for all customers.
telecoms case study

Key solutions

KLOUDPBX PHONE SYSTEM

Feature-rich, cloud-based phone system with the latest technology.

wifi-signal

GUEST WIFI

Wireless access points have the ability to support high-speed broadband and integrate with GuestWiFi.

self-management

BRANDED WEB PAGE

GuestWiFi offers a branded web page to access Guest WiFi, quickly and easily.

TRAINING PROVIDED

Shown how to use the KloudPBX portal with complimentary webinars providing additional support.

CHECK IN

Customers can now ‘check in’ to Treetop Adventure Golf via Facebook, the mini golf venue is instantly seen by that customer’s Facebook friends – increasing brand recognition.

DAY AND NIGHT MODE

The phone system is programmed to operate differently depending on the day and time.

SIMPLE USER PORTAL

Supplied with a simple user portal with all the marketing features available.

ONE SUPPLIER

Combined lines, calls and broadband under one supplier and one bill.