CASE STUDY – WELSHBROS
UPGRADED TO KLOUD TO MAXIMISE CUSTOMER SERVICE
Welshbros is a catering butchers based in Newport. The company supply produce to several local authorities, including schools and care homes; as well as hotels, restaurants, pub chains, universities, bakeries and food manufacturers, operating over the whole of South Wales, West England, and parts of the West Midlands.
- As a busy catering company, communication is key for both existing customers and acquiring new business.
- Welshbros had an outdated digital telephone system featuring old technology – as technology is always evolving a new phone system can offer advanced features, multi lines, VOIP, and provide any business with efficient tools such as call management, voicemail to email and call conferencing.
- Welshbros were missing important features to fully maximise potential and customer service provided.
- The company receive orders by phone and online so a reliable phone line with multi handsets and a fast broadband connection was an essential requirement as well as reducing overall service and call charges.
A private internet connection reserved solely for one premise.
UCE MOBILE APP
Ability to manually make changes to the system by using the simple web portal.
Shown how to use the KloudPBX portal with complimentary webinars providing additional support.
On-demand call recording is included as standard with KloudPBX
Local manager oversees the companies account and conducts monthly reviews.
Combined lines, calls and broadband under one supplier and one bill.