CASE STUDY – WELSHBROS

UPGRADED TO KLOUD TO MAXIMISE CUSTOMER SERVICE

About

Welshbros is a catering butchers based in Newport. The company supply produce to several local authorities, including schools and care homes; as well as hotels, restaurants, pub chains, universities, bakeries and food manufacturers, operating over the whole of South Wales, West England, and parts of the West Midlands.

Business challenge

  • As a busy catering company, communication is key for both existing customers and acquiring new business.
  • Welshb­ros had an outdated digital telephone system featuring old technology – as technology is always evolving a new phone system can offer advanced features, multi lines, VOIP, and provide any business with efficient tools such as call management, voicemail to email and call conferencing.
  • Welshbros were missing important features to fully maximise potential and customer service provided.
  • The company receive orders by phone and online so a reliable phone line with multi handsets and a fast broadband connection was an essential requirement as well as reducing overall service and call charges.

Key solutions

KLOUDPBX PHONE SYSTEM

Feature-rich, cloud-based phone system with the latest technology.

DEDICATED BROADBAND

A private internet connection reserved solely for one premise.

UCE MOBILE APP

Ability to manually make changes to the system by using the simple web portal.

TRAINING PROVIDED

Shown how to use the KloudPBX portal with complimentary webinars providing additional support.

CALL RECORDING

On-demand call recording is included as standard with KloudPBX

ACCOUNT MANAGER

Local manager oversees the companies account and conducts monthly reviews.

NEW HANDSETS

With key features such as DND and call forwarding.

ONE SUPPLIER

Combined lines, calls and broadband under one supplier and one bill.